Weeding through and responding to email is one of the most time consuming activities we might have on a daily basis. When I was VP of Sales at ADP, between snail mail, email and voice mail, I could spend all day with mail management. Today, it is primarily email that bogs us down and the most frustrating thing about it is … Read More
Does Your Customer Service Team Drive Leads to Your Sales Professionals?
The most customer facing group we have are the professionals answering the questions our clients are asking every day. Their interaction is a rapport building opportunity to create a customer loyalty experience, but it is also the best opportunity to identify other needs of theses clients. There isn’t a better time to close than after an objection or issue has been … Read More